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MyChart Frequently Asked Questions


Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
What if my provider is not a member of MyChart?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
When can I expect to see my provider's clinical notes in MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can my spouse and I share one MyChart account?
Community Connect
What if I am a patient at Natesan Medical Group?
After I Have Enrolled
I forgot my password what should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
How do I request an appointment?
Technical Questions
How is MyChart secure?
I was logged out of MyChart, what happened?
My activation code does not work, what should I do?
Is my activation code my user code?

What is MyChart?

MyChart offers you personalized and secure online access to portions of your medical records. It enables you to securely manage and receive information about your health.

With MyChart you can:

  • Request and/or schedule appointments with most providers.
  • View portions of your electronic health record, including current health issues, medications and allergies.
  • View most test results done at TidalHealth or affiliated satellite facilities.
  • Request prescription refills.
  • Communicate electronically and securely with your medical care team.
  • Respond to medical history questionnaires in advance of your appointment.

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Is there a fee to use MyChart?

MyChart is a free service from TidalHealth offered to our patients.

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How do I sign up?

There are a few ways you can sign up for a MyChart account:

1. Text or Email Instant Activation – Upon check in, registration, or scheduling an appointment at TidalHealth or any of our TidalHealth Medical Partners offices, patients can quickly sign up via a link that is sent directly to your mobile phone or email during the registration process.

2. After Visit Summary - Patients receive a MyChart activation code when they are discharged from Tidal Health - Peninsula Regional, or after they are seen at a TidalHealth Medical Partners office. Information for MyChart Sign Up, including the activation code, will be available on your After Visit Summary (AVS) paperwork. If you need help with this, you can contact the MyChart Techincal Support Team at 844-989-2944.

3. Self Sign Up - You can sign up online using the MyChart online registration form.

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Who do I contact if I have further questions?

Our MyChart Techincal Support Team can be reached at 844-989-2944. Our MyChart Medical Records team can be reached at 410-543-7450 or via email at mychartsupport@tidalhealth.org

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What if my provider is not a member of MyChart?

Patients are encouraged to enroll in MyChart even if their provider is not a part of TidalHealth. Patients will still be able to access TidalHealth Outpatient or Inpatient information through MyChart.

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When can I see my test results in MyChart?

In accordance with federal regulations we immediately release all imaging, blood tests, as well as pathology reports from surgery or biopsy procedures to MyChart. With the timely release of information, this means that you may receive some test results before your provider has had an opportunity to review them. The results of your tests are best understood with the guidance of a physician or medical provider. Please note that not all test are resulted at the same time and some tests take longer to result than others. As soon as you have results that have been finalized, you will receive notification they are able to be viewed via MyChart.

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Why are certain test results not shared electronically via MyChart?

Most test results are available on MyChart. There are a small amount of ancillary departments that do not interface with MyChart. Please feel free to contact Health Information Management (Medical Records) for copies of those test results at (410) 543-7075.

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When can I expect to see my provider's clinical notes in MyChart?

Notes are released as soon as they are signed by the provider. Please keep in mind that your notes and lab test will contain technical terms that can be confusing for people without medical training. If there are terms that you do not understand, we encourage you to ask your provider for clarification at your next visit.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record. Ask your doctor to correct any inaccurate information at your next office visit. Your health information is reviewed and updated in your electronic medical record each visit. Remember that your diagnosis on admission my not be the same upon discharge. The diagnosis for outpatient testing is communicated from your ordering provider. MyChart is for patient and provider convenience alone. This information is not shared with your insurance carrier. If you feel a correction should be made, please feel free to contact the MyChart Help Desk, (410) 543-7450 or via email at mychartsupport@tidalhealth.org

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If I send a message to my doctor or nurse, when can I expect a reply?

MyChart is NOT to be used for urgent messages. If you need to contact your provider immediately, please call them directly. You can expect your provider to contact you within 2 business days.

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Can I view a family member's health record in MyChart?

*Minors
An individual must be age 12 or older to request a personal MyChart account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section below. Minors requesting MyChart access acknowledge a proxy will have the ability to see everything in the chart that they can see. At age 18, a child is no longer a minor and access by a proxy will be terminated automatically. If after age 18, there is a legal guardianship in place, the guardian will need to re-apply for access as described in the Proxy Access section, below.

*Proxy Access (Requests for Access by Someone Other Than the Patient)
Individuals may request proxy access to another individual's MyChart record. For minors, proxy access will be granted only to parties with parental rights or legal guardianship only to the extent that the party requesting proxy access can demonstrate the legal right to that medical information to TidalHealth. Parents or legal guardians must supply copies of supporting legal documentation. If the proxy's legal relationship with the patient changes, the proxy must inform TidalHealth immediately by contacting the MyChart Help Desk. TidalHealth reserves the right to revoke proxy access at any time for any reason.

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Can my spouse and I share one MyChart account?

No, since each person has their own health record, each adult must establish their own MyChart account. Please Sign Up Online or contact the MyChart Support Team (410) 543-7450 or via email at mychartsupport@tidalhealth.org to initiate the activation process.

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What if I am a patient at Natesan Medical Group?

TidalHealth is working with local community practices and sharing access to clinical patient information through an Electronic Medical Record (EMR). If you are a patient at Natesan Medical Group, you are encouraged to become activate a MyChart account for access to all your test results and personal health record from both TidalHealth and your Community Connect office. Community Connect patient policies will be the same as TMP provider patients with full access to test results, refill prescriptions, request appointments, ask billing questions and the ability to communicate with your provider.

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I forgot my password what should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. If you are unable to reset your password, contact the MyChart Techincal Support Team at 844-989-2944 or via email at mychartsupport@tidalhealth.org.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

For help with account activation, please contact the MyChart Techincal Support Team 844-989-2944 or via email at mychartsupport@tidalhealth.org.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the Menu go to Account Setting. From there, you will have options to update Personal Information, Security Settings, Communication Preferences, and more.

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How do I request an appointment?

From the Menu, under Find Care, click on Schedule an Appointment. You will then select the provider you wish to request an appointment with and click on Request Appointment. Indicate the preferred dates and time and what you need to be addressed with the provider. Once scheduled by the provider's office, you will receive a notification alert and a new message. You can view both Upcoming Appointments and Past Appointments within the Visits activity. NOTE: This feature is only available for participating providers, and not available for new patient visits.

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How is MyChart secure?

This service uses a high level of security and adheres to the latest security and HIPAA standards to protect the privacy and confidentiality of healthcare information transmitted through its provider-patient messaging service. All users - patients, providers, and the provider's authorized staff must sign in to the service with a unique User ID and password. We recognize that many patients have concerns about sharing of information among providers. Although sharing information among your healthcare team allows for better-coordinated and safer care, you have the option to restrict access to your health record using the Public / Private options under the My Doctors tab. Using these options, you can hide or share provider relationship and/or data added by that provider practice. For example, you can designate the relationship with a provider as private. If you enable this designation, Remember, having access to your complete medical information allows your providers to provide safer and more informed care. Please give careful thought to the Public / Private settings in this service if you choose to use them. Additionally, please contact your provider's practice directly to update privacy or consent agreements, if necessary.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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My activation code does not work, what should I do?

For your security, your access code expires after 60 days and is no longer valid after the first time you use it. Please contact the MyChart Technical Support Team 844-989-2944 or via e-mail at mychartsupport@tidalhealth.org if you need assistance with your activation code.

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Is my activation code my user code?

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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